el333's Privacy Policy

el333 ("we", "our", "platform") provides a safe and reliable online betting service for players in Bangladesh. This Privacy Policy ("Policy") describes how el333 collects, uses, stores, and protects your personal information.

This Policy applies to el333's website, mobile version, and all related services. By using our platform, you are considered to have accepted the terms of this Policy.

This Policy applies only to individuals aged 21 or above. We do not knowingly collect information from minors.

el333 may collect the following types of information:

2.1 Information Provided Directly

• Name, date of birth, and identity document details (for age verification)
• Email address and mobile number
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay, or bank account)
• Login credentials (username and password — stored in encrypted form)

2.2 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Pages visited and session duration
• Data from cookies and web beacons
• Transaction history (deposits, withdrawals, and betting activity)

2.3 Information from Third Parties

For identity verification or fraud prevention purposes, we may collect limited information from trusted third parties. Only the necessary and proportionate information is obtained in such cases.

el333 uses your information for the following legitimate purposes:

• Account creation and management, and service delivery
• Processing and verifying financial transactions
• Age verification and identity confirmation
• Prevention of fraud, money laundering, and other illegal activity
• Customer support (via live chat and email)
• Improving platform performance and resolving technical issues
• Implementing and monitoring responsible gaming policies
• Relevant promotional communications (based on your consent)
• Fulfilling legal obligations

el333 applies industry-standard security measures to keep your personal information safe. The key features of our security framework are described below:

4.1 Encryption Technology

All data transfers are secured through SSL (Secure Socket Layer) encryption. Passwords and sensitive financial information are stored under an additional layer of encryption.

4.2 Access Control

Only authorized staff who need the information to perform their duties can access your data. All staff are trained on privacy matters and bound by contract.

4.3 Data Retention Period

We retain your information only for as long as necessary to provide services or to meet legal obligations. Even after an account is closed, certain information may be retained for a period to satisfy financial regulatory requirements.

4.4 Response to Data Breaches

In the event of a data breach, el333 will notify affected users as quickly as possible and take the necessary remedial action.

el333 operates strictly for individuals aged 21 or above. We do not knowingly collect, store, or use the information of any minor.

If we become aware that a minor has created an account by bypassing the age verification process, that account will be closed immediately and the associated information will be deleted.

If you believe a minor has registered on el333, please inform us at [email protected].

el333's servers and service provider partners may be located outside Bangladesh. In such cases, your information may be transferred to another country.

During any such transfer, we ensure that the receiving party maintains appropriate protective measures and that your information is kept secure in accordance with the standards of this Policy.

el333 is firmly committed to responsible gaming. To that end, we may use information related to your betting activity to:

• Identify potentially problematic gaming patterns
• Recommend tools such as self-exclusion or deposit limits
• Alert the customer support team to provide assistance when needed

For more details on responsible gaming, please visit our Responsible Gaming page.

el333 may update this Privacy Policy from time to time. We will notify you by email or through the platform before any significant changes take effect.

Continued use of the platform after changes have been made will be considered as acceptance of the updated policy. The most recent update date will always be shown on this page.

If you need a copy of a previous version, please contact us at [email protected].